Q. Can my existing data be converted from my M&I I system to FTA2000?
A. MerrillSoft has successfully converted data from other systems including M&I I and imported it into FTA2000 at the conversion time. The conversion programs are written and tested before the conversion date to help ease the transition.
Q. What can I expect with my Maintenance/Support agreement?
A. With your Maintenance/Support Agreement you will receive a guaranteed response within 4 hours of your call; typically you will be contacted within 1 hour. We take pride in our ability to deliver timely customer and maintenance support for all our products. Along with the guaranteed response time, you will receive version upgrades and assistance if needed for installing the upgrades.
Q. When do I need to purchase an Additional Lab license for FTA2000?
A. If you process samples for one or more labs other than the main lab; you need an additional license. This additional license gives you the ability to email a PDF file of all trend analysis reports for that lab today or just the trend analysis reports that are to be mailed. With the Additional Lab license you can separate one labs' customers from the main labs' customers on theSampleResults.com Website. This means that when a customer that belongs to Lab2 logs into the website, it's appearance changes to Lab2. The main lab has access to all the labs information while the Additional Labs are limited to their specific customers and information.
Q. Do I need to pay the Maintenance/Support Agreement for each Additional Lab license I purchase?
A. No, the Maintenance/Support Agreement fee is paid annually for the main lab only and covers all additional labs as well.
Q. Does FTA2000 interface with DBS?
A. Currently FTA2000 can export its' data in several formats. FTA2000 v3.0 already has the hooks in it and we are now currently working on developing the export features specific to DBS.
Q. What is Report Spoofing?
A. Report spoofing allows you to print trend reports that you have processed for other entities with their company name and logo information on the report. Let's say you process samples for a large oil company and they send the reports to their customers. They would like to have their name and logo appear on the reports that they send to their customer; therefore, you are invisible to their customers.
Q. Can any tester equipment interface with FTA2000?
A. As long as the tester has a method to save or transmit its' data in ACSII, we can write the interface module for the tester to interface automatically with FTA2000.
Q. Can FTA2000 handle multiple users without adversely impacting performance?
A. We have never seen or heard of any complaints, a typical lab has 2-3 lab staff using the system at the same time. Internal and External user access is diverted to SampleResults.com . Therefore only the lab staff actually access the live FTA2000 databases. FTA2000 was developed for speed, reliability and multi-user capability.
Q. Does FTA2000 have wear tables or the ability to build wear tables?
A. FTA2000 v4.0 does have integrated user definable wear tables which can be very general by make and model or very specific by customer, serial 3 or serial # range. Wear Tables also incorporate optional interpretation based on wear levels in the Normal, reportable or Critical ranges.
Q. Does FTA2000 provide any graphing capabilities?
A. Yes, the lab staff (via FTA200) , internal customers and external customers (via the Internet) are capable of graphing.
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